Informasi legal dan pelanggan

A. Lisensi Lifetime & Batasan Perangkat

LeadMasters didistribusikan sebagai lisensi sekali bayar seumur hidup (lifetime) untuk 1 (satu) akun pengguna terdaftar. Lisensi terikat secara permanen pada email pembeli dan tidak boleh diperjualbelikan kembali, disewakan, atau dipindahtangankan tanpa persetujuan resmi.

• Starter & Pro Agency: Berlaku untuk 1 perangkat PC aktif pada satu waktu.
• Commercial / Team: Mendukung hingga 3 perangkat PC aktif secara bersamaan untuk staf atau tim Anda.
• Pergantian Komputer: Anda dapat mengganti laptop/PC kapan saja secara mandiri melalui Portal Pelanggan dengan mereset (revoke) ikatan perangkat lama tanpa biaya tambahan.

B. Tanggung Jawab Data & Etika Penggunaan (Responsible Use)

Aplikasi LeadMasters bekerja secara local-first langsung di komputer Anda. Pengguna bertanggung jawab penuh atas kata kunci pencarian, pemilihan sumber target, keabsahan komunikasi penawaran, serta kepatuhan terhadap regulasi perlindungan data pribadi yang berlaku (seperti UU Perlindungan Data Pribadi / PDP di Indonesia).

Pesan penawaran (outreach) melalui email atau WhatsApp harus mencantumkan identitas pengirim yang jelas, relevan dengan profil bisnis target, dan wajib menghormati permintaan berhenti (opt-out). Pengguna dilarang memanfaatkan software untuk aktivitas spam massal tanpa filter atau melanggar hak privasi pihak lain.

C. Layanan Pihak Ketiga & Pembaruan Sistem

Fitur scraping Google Maps, ulasan tertulis, dan audit SEO berjalan secara independen tanpa memotong kuota token per lead. Kami merancang alur scraping dengan jeda wajar browser manusia untuk menjaga stabilitas. Namun, ketersediaan data publik, struktur situs pihak ketiga (Google, WhatsApp Web), dan model AI eksternal dapat diperbarui sewaktu-waktu oleh penyedia masing-masing di luar kendali langsung LeadMasters.

A. Lifetime License & Device Limits

LeadMasters is distributed as a one-time payment lifetime license for 1 (one) registered user account. The license is permanently tied to the purchaser's email address and may not be resold, leased, or transferred without official authorization.

• Starter & Pro Agency: Valid for 1 active PC device seat at a time.
• Commercial / Team: Supports up to 3 active PC device seats concurrently for your team members.
• Computer Upgrades & Migration: You can switch to a new laptop/PC anytime via self-service in the Customer Portal by unbinding (revoking) your old device at zero additional cost.

B. Data Responsibility & Responsible Outreach

The LeadMasters application operates on a local-first architecture directly on your PC. Users remain fully responsible for query keywords, chosen business categories, outreach message content, and compliance with applicable data privacy laws (such as GDPR or Indonesia's PDP Law).

Email and WhatsApp outreach messages must clearly identify the sender, remain strictly relevant to the recipient's commercial activities, and provide an immediate way to opt out. Automated blasting without human review or violating third-party anti-spam regulations is strictly prohibited.

C. Third-Party Platforms & Service Updates

Google Maps scraping, customer review extraction, and website SEO audits operate locally without per-lead token fees. Scraping processes adhere to natural human browsing delay intervals. However, public data structures, external interfaces (Google Maps, WhatsApp Web), and third-party AI models may evolve over time outside LeadMasters' direct control.

A. 100% Data Discovery Disimpan Lokal (Local SQLite)

Seluruh data hasil pencarian prospek, kontak bisnis, skor audit website, dan draf pesan outreach disimpan secara lokal di hard disk komputer Anda menggunakan database SQLite mandiri. Tim pengembang LeadMasters tidak pernah mengunggah, melihat, menyimpan, ataupun menjual data prospek bisnis Anda kepada siapa pun.

B. Data yang Diproses oleh Server Control Plane

Server cloud LeadMasters hanya menerima dan memproses data minimal yang mutlak dibutuhkan untuk operasional lisensi dan sistem autentikasi:

• Data Akun: Alamat email pemilik, password terenkripsi (Argon2id/bcrypt), nama lengkap, dan nomor WhatsApp kontak.
• Aktivasi Perangkat: Identifier mesin acak terenkripsi (machine fingerprint hash) untuk memverifikasi kapasitas batas 1 PC atau 3 PC.
• Transaksi & Transparansi: ID pesanan Midtrans, status pembayaran terverifikasi, dan ledger pencatatan saldo AI Credits.

C. Keamanan Gateway AI

Fitur AI (seperti draf proposal cold email & auto-reply) diproses melalui server proxy gateway aman LeadMasters. API key resmi penyedia AI disimpan secara rahasia di server backend dan tidak pernah dikirimkan atau diekspos ke komputer pengguna.

D. Hak Kontrol & Penghapusan Akun

Melalui Portal Pelanggan, pengguna memiliki hak penuh untuk mengekspor rekaman data akunnya atau mengajukan permohonan penghapusan akun permanen kapan saja.

A. 100% Local-First Data Storage (Local SQLite)

All discovered prospects, business contacts, SEO audit reports, and outreach drafts are stored strictly on your local PC storage in an embedded SQLite database. The LeadMasters development team never uploads, views, stores, or sells your lead databases to anyone.

B. Data Processed by the Control Plane

LeadMasters cloud servers only receive and process the minimal operational data strictly necessary for licensing authentication:

• Account Information: Owner email, securely hashed password (Argon2id/bcrypt), full name, and contact WhatsApp number.
• Device Activation: Hashed hardware machine fingerprint to ensure single-seat or 3-seat concurrent compliance.
• Transaction Records: Verified Midtrans payment transaction IDs and the AI Credit balance ledger.

C. AI Gateway & API Key Security

AI features (such as automated cold proposal drafting & auto-replies) are securely proxied through LeadMasters' managed gateway. Upstream AI provider API keys remain safeguarded on backend servers and are never exposed to client software installations.

D. User Rights & Account Deletion

Through the Customer Portal, users retain full rights to download an export of their account records or submit a request for permanent account deletion at any time.

A. Ketentuan Kelayakan Refund 7 Hari

Kami berkomitmen memastikan kepuasan dan keadilan bagi setiap pelanggan. Pengajuan pengembalian dana (refund) dapat ditinjau dalam kurun waktu 7 (tujuh) hari kalender sejak tanggal transaksi Midtrans, apabila memenuhi salah satu kondisi berikut:

• Pembayaran telah berhasil terpotong melalui gateway resmi Midtrans, namun kode lisensi gagal diterbitkan oleh sistem dan tim bantuan kami tidak dapat menyelesaikannya dalam waktu 24 jam kerja;
• Terjadi transaksi ganda (duplicate charge) yang terverifikasi untuk satu pemesanan yang sama;
• Installer resmi software tidak dapat diakses atau mengalami cacat file fatal dari server unduhan resmi yang tidak dapat diatasi oleh tim teknis kami dalam 48 jam.

B. Kondisi Tidak Memenuhi Syarat Refund (Non-Refundable)

Pengembalian dana tidak dapat disetujui dalam kondisi:

• Perubahan pikiran atau alasan personal setelah lisensi berhasil diaktivasi dan digunakan di perangkat PC;
• Pemblokiran nomor WhatsApp atau akun email oleh pihak ketiga akibat kelalaian pengguna dalam menjalankan aktivitas spam massal;
• Spesifikasi komputer pengguna tidak memenuhi syarat minimum aplikasi desktop (memerlukan Windows 10 atau 11 64-bit);
• Pelanggaran berat terhadap syarat ketentuan lisensi atau upaya manipulasi rekayasa balik (reverse-engineering).

C. Tata Cara Pengajuan

Kirimkan bukti tanda terima Midtrans resmi dan alamat email akun Anda ke support@leadmasters.my.id atau melalui menu tiket bantuan di Portal Pelanggan. Peninjauan verifikasi akan diselesaikan dalam 1–3 hari kerja.

A. 7-Day Refund Eligibility Terms

We are dedicated to fairness and customer satisfaction. A refund request can be reviewed within 7 (seven) calendar days of the confirmed Midtrans transaction date under any of the following circumstances:

• Payment was successfully processed via Midtrans, but the system failed to deliver the license code and our support team is unable to resolve it within 24 business hours;
• A verified duplicate charge or double transaction occurred for the exact same order;
• The official desktop installer file is corrupted or unavailable from our servers and cannot be resolved by support within 48 hours.

B. Non-Refundable Conditions

Refunds are not granted in the following scenarios:

• Change of mind or remorse after the software license has been successfully activated and utilized on a PC;
• WhatsApp number bans or email blocks incurred by the user due to unsolicited mass spamming practices;
• Failure to verify minimum desktop hardware/OS requirements (Windows 10/11 64-bit required);
• Material violations of license terms, credential sharing, or unauthorized reverse-engineering attempts.

C. Submission Procedure

Submit your official Midtrans transaction receipt and registered email address to support@leadmasters.my.id or open a ticket inside the Customer Portal. Verification is completed within 1–3 business days.

Tim dukungan LeadMasters siap membantu Anda mengoptimalkan operasional software, kendala aktivasi lisensi, maupun pertanyaan seputar integrasi:

The LeadMasters support team is ready to assist you with software setup, license activation, and workflow questions: